Recent Posts

September is National Preparedness Month

9/6/2018 (Permalink)


Don McKendall
SERVPRO® of Northern Rhode Island
(401) 949-9955

(Esmond, RI) September 6, 2018 - Local disaster restoration specialist Don McKendall, owner of SERVPRO® of Northern Rhode Island, reminds Rhode Island property owners that September is National Preparedness Month. This annual event, sponsored by the Federal Emergency Management Agency (FEMA), provides families and businesses with the information and resources they need to plan for, react to, survive, and recover from an emergency, before the emergency happens. (

For National Preparedness Month 2018, themed “Disasters happen, prepare now, learn how,” FEMA has prepared a week-by-week calendar of recommended actions property owners can take to be ready if disaster does strike:

Week 1. Create an emergency plan that includes signing up for emergency alerts and making contingency plans for shelter, evacuation, and family communication.

Week 2. Learn life-saving skills. CPR is a good place to start, but also be certain you know how to turn off the utilities in your home and ensure your smoke and CO detectors are properly installed and working.

Week 3. Check your insurance coverage. Once the emergency is over, appropriate and sufficient insurance will be key to getting your life back to normal, or at least on track.

Week 4. Plan financially for the possibility of a disaster. This goes beyond having a “rainy day fund” for immediate needs. Gather and organize important home, business, insurance, financial, and personal documents and keep them up-to-date and stored in a secure, water-and-fire proof location.

“There’s a difference between surviving a disaster and recovering from a disaster,” says McKendall. “Families and businesses who take the time to create both a short- and long-term plan to deal with the unexpected are better able to respond quickly if the unexpected happens, which can improve their chances of survival. Having key information at their fingertips in the aftermath of the emergency can set them on the path to recovery more quickly and with less stress.”

Because SERVPRO recognizes a fast response is critical in any emergency, McKendall reminds Esmond-area commercial and residential property owners they can download the SERVPRO READY app for free at The app allows users to store essential contact and property information electronically, where it can be accessed with a mobile device in seconds, right from the scene, if disaster strikes. For local business owners who designate SERVPRO of Northern Rhode Island as their disaster mitigation and restoration provider, SERVPRO professionals will conduct a no-cost assessment of their facility, help the owner complete a comprehensive Emergency READY Profile® (ERP), and store that profile in the READY app.

“SERVPRO disaster cleanup and restoration specialists are ready to respond to emergencies big and small,” said McKendall. “From SERVPRO’s Disaster Recovery Team, a group of elite large-loss specialists, pre-qualified and strategically positioned throughout the United States to handle any size disaster, to local SERVPRO professionals like SERVPRO of Northern Rhode Island, we specialize in disaster restoration, cleanup and repair services, helping make it ‘Like it never even happened’ for both commercial and residential customers.”

For more information on SERVPRO® of Northern Rhode Island, please contact Don McKendall at (401) 949-9955 or For more information on SERVPRO® and the SERVPRO® Emergency READY Program, please visit


Founded in 1967, the SERVPRO® Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO® System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

SERVPRO’s Disaster Recovery Team mobilizes from across the country, as needed, to support large storm events. SERVPRO’s Disaster Recovery Team has responded to large loss and storm events across the country, including: 2018 California Wildfires, 2017 Hurricane Harvey, 2017 Hurricane Irma,  2016 Hurricane Matthew, 2016 Louisiana Flooding, 2016 Houston Flooding, 2015 Siberian Express, 2014 Mid-Atlantic Flooding, 2014 Polar Vortex, 2013 Colorado Floods, 2013 Alberta, Canada Floods, 2012 Hurricane Sandy, 2012 Hurricane Isaac, 2011 Hurricane Irene and Tropical Storm Lee, 2011 North Dakota Floods, 2010 Tennessee Floods, 2010 New England Floods, 2009 California Wildfires and 2008 Hurricane Ike.

Southern New England Storm Damage

8/28/2018 (Permalink)


Here at SERVPRO of Northern Rhode Island, we specialize in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,700 Franchises across the country and elite Disaster Recovery Teams.

If you have any questions or would like to speak to a representative, please call us today at (401) 949-9955!




We #Clean with #Care

What is Mold Remediation?

6/21/2018 (Permalink)

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Either traditional methods of remediation could be used to remove mold from the affected areas or modern techniques may be necessary, depending on the type and size of the job.

A mold remediation specialist will likely begin the cleaning process by thoroughly vacuuming the contaminated areas using a HEPA vacuum with a high-efficiency filter to catch mold spores. They will then begin a detailed cleaning process involving mold removal tools such as a HEPA filtered sander, followed by the damp wiping of surfaces with an effective cleaning solution, such as antimicrobial solutions, while continuing to HEPA vacuum simultaneously.

Modern techniques may call for dry ice blasting technology, usually performed on large commercial properties.

Non-Porous Materials - (e.g. glass, metal, hard plastic) that once had mold on them can be used again after they have been completely cleaned. Because the materials are non-porous, there will be no more mold below the surface so cleaning the surface mold will take care of the problem.

In addition, technicians can also clean furniture, decorative items, curtains, clothing, and other items affected by mold. We use a variety of cleaning techniques to clean and sanitize your belongings; and we are trained to remove odors and deodorization using fogging equipment.

If you have any questions, please do not hesitate to give us a call at (401) 949-9955!

IICRC Water Types

6/19/2018 (Permalink)

Category 1

This is liquid from a clean and sanitary source, such as faucets, toilet tanks, drinking fountains (bubblers), etc. But, category one can quickly degrade into category two.

Category 2

Gray water contains a significant level of contamination and has the potential to cause discomfort or sickness if consumed by or exposed to humans. This category of liquid used to be called "gray water," and is described as having a level of contaminates that may cause illness or discomfort if ingested. Sources include dishwasher or washing machine overflows, flush from sink drains, and toilet overflow with some urine, but not feces. 

Category 3

Black water contains pathogenic agents and is grossly unsanitary. This is the worst classification. It could cause severe illness or death if ingested. It used to be called black water, and sources include sewer backups, flooding from rivers or streams, toilet overflow with feces, and stagnant liquid that has begun to support bacterial growth.

Did you Know

Category 1 & 2 can become Category 3 if the water travels from a clean space to a dirty one. Ground water is classified as Category 3 by the Environmental Protection Agency (EPA). Water that is found outside could contain outdoor pollutants and carry them into the living structure.

Water Remediation - Cumberland, RI

6/13/2018 (Permalink)

Water disaster's never happen when it’s convenient. From flooding to a busted pipe, water damage can happen to anyone. Turn a disaster into nothing but a bad memory by acting quickly!

Professional water damage remediation is the best solution to prevent future problems and make any disaster, "Like it never even happened."

Your First Steps After Flooding

Start by assessing the situation. Is your home safe to stay in? Is it safe to try and remove anything on your own? If your electricity is still on; water around outlets and electric cables could prevent serious hazards. If you don’t feel safe, don’t try to move anything out of the damaged area on your own.

What To Do While You Wait

While you’re waiting for our crew to arrive, there are several things you can do, such as:

  • Wipe water away from loose items and wood furniture
  • Mop away excess water
  • Gather any loose objects, including lamps and pictures on the wall
  • Turn your air conditioning on to aid in the drying process
  • Prop up wet cushions
  • Take up rugs from the floor and hang to dry

All of this speeds up the drying process and prevents any loose objects from being damaged during the restoration process.

SERVPRO’s Water Restoration Process

Our six step process begins when you contact us. We’ll ask questions to initially assess the situation. We’ll then send out a team to test and inspect the area to determine the full extent of the damage.

During the third step, we remove water from the area using powerful vacuums to prevent mold growth. The next step involves fully drying the area and removing water in areas that aren’t as obvious, such as in your walls. During out last two steps, we thoroughly clean and sanitize the area and restore any damaged walls, carpet, floor and more.

Contact Today

The longer you wait to start the cleanup, the more likely it is for mold to grow. Don’t try to clean up after a major flood on your own. Let our professional team and equipment handle all the work for you.

Are you dealing with flood damage? Give us a call at (401) 949-9955 for an emergency water damage restoration team!

Commercial Services - Northern Rhode Island

5/29/2018 (Permalink)

At SERVPRO of Northern Rhode Island, we understand how devastating flooding and water damage can be to your business. Maintaining a clean and safe environment, could make all of the difference between completing a business transaction or not. To ensure that your business does not get disrupted upon experiencing a water damage, give us a call and we’ll be there fast with the help you need!

SERVPRO of Northern Rhode Island has the necessary training, experience, and equipment to handle small and large scale flooding and water damage emergencies. Our highly skilled technicians are thoroughly trained in the areas of:

  • Water Damage Restoration
  • Applied Structural Drying
  • Odor Control
  • Upholstery & Fabric Cleaning

SERVPRO of Northern Rhode Island can respond immediately to your commercial water damage emergency regardless of the size or scope of the damage. We are part of a national network of over 1,700 Franchises with special Disaster Recovery Teams placed strategically throughout the country to respond to large scale events and disasters.

For more information, please visit our Facebook page!

Storm Damage - Lincoln, RI

5/29/2018 (Permalink)

When your business operations are interrupted by fire or water damage, you need professional help to get your property back to business. Every hour spent cleaning up is an hour of lost revenue and productivity. SERVPRO of Northern Rhode Island provides professional cleaning and emergency restoration services to get your business running smoothly again. We have the training, equipment, and resources to handle any size disaster. Learn more about our commercial services.

There’s never a convenient time for flooding or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there with the help you need!

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professional's study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Call SERVPRO of Northern Rhode Island at (401) 949-9955 or visit our website!

Port Bond Helps Position Quonset, R.I. for Wind Energy Jobs

5/29/2018 (Permalink)

Quonset Business Park is Rhode Island’s leader for job growth and economic development. Home to over 200 companies and nearly 12,000 jobs, its Port of Davisville is one of the Top 10 auto importers in North America.

Last week’s announcements by Massachusetts and Rhode Island about off-shore wind projects, and the jobs they may create all along the southern New England coast, highlight the importance of Gov. Raimondo’s 2016 port bond. The proposal, overwhelmingly approved by the voters, will finance $50 million of a $90 million effort to modernize and expand Pier 2, enhancing its load bearing capacity and creating a third berth for cargo. At 16 acres, Pier 2 is similar in size to the 21 acre New Bedford marine terminal. (Pier 1 provides an additional 7 acres of berthing space.)

“Governor Raimondo‘s port bond positions Quonset, and Rhode Island, for continued growth at the Port of Davisville, and to support the state’s growing wind energy industry,“ said Steven J. King, managing director of the Quonset Development Corporation.

The initial $18 million phase of construction on Pier 2 is expected to begin this summer.

Read More

Airborne Smoke Residues - Lincoln, RI

4/24/2018 (Permalink)

A burning fire releases toxic gasses into the air. organic materials produce nitrogen when they burn. Inorganic materials produce sulfur when they burn. Nitrogen and sulfur are hydrocarbons and some hydrocarbons cause cancer. Some of the gasses that make up smoke are quite toxic, such as carbon monoxide, hydrogen cyanide, and hydrogen chloride. Once the fire is extinguished, the smoke residues that remain and the airborne particles coming from residues may still be harmful if technicians inhale them. 

Steps can be taken to allow technicians to work safely in fire damaged structures. Structures should be ventilated with Fireman's Fans. Odors from smoke residues develop as gasses evaporate from the burned debris into the air. Ventilation removes most of the gasses emitted from debris in the building. 

Respirators protect technicians from breathing potentially harmful residues stirred into the air by the work process. Whether a respirator is needed depends on the concentration of residues. A loss site with light smoke residues might be cleaned safely without a respirator. A loss site with heavy, loose residues might cause concentrations of smoke particles to become airborne, thus requiring a respirator. The type of respirator needed (paper filter mask or half-face-piece respirator with HEPA filter) depends on the level of smoke residues. An air scrubber with HEPA filtration will reduce airborne particles concentrations when technicians are cleaning an area with extremely high levels of smoke residues.

Need a smoke or fire clean up call SERVPRO of Northern Rhode Island at (401) 949-9955!

Mold - Beware!

4/24/2018 (Permalink)

Here at SERVPRO of Northern Rhode Island, we understand the dangers associated with having mold in your East Providence, RI property. 

But do you? 

There are thousands of known mold species. Mold reproduces by producing a large number of small spores, typically containing one nucleus. However, some spores can contain more than one and they are referred to as "multinucleate." 

Heard enough?

Certain mold(s) can even grow on dead organic matter everywhere in nature. Their presence is of course only visible when they begin to form large colonies. Typically, this is when you should give SERVPRO of Northern Rhode Island a call. 

In as little as 48 hours from the first spore, mold can feed off of moisture and cluster wherever moisture is present. This is typically why mold is found to be in homeowner's basements.

If you have any questions or concerns regarding mold in your home, please do not hesitate to give us a call at (401) 949-9955!